LEGAL REFERENCE

Your Privacy Matters to Us

We built dian4d around your account security and data protection. Every time you log in with DANA, OVO, GoPay or QRIS, your information stays encrypted and separate from...

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dian4d Your Privacy Matters to Us

What We Collect and Why

When you open an account, we collect your name, email, phone number and payment details to verify your identity and process withdrawals. We also track your login history, game activity and account balance to detect fraud and keep your funds safe. Your data never leaves our secure servers unless required by law in supported regions. We use cookies to remember your preferences

and keep you logged in across sessions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any concerns about your data. We respond within 24 hours and can help you request, update or delete your information.

Account Settings

Log into your dian4d account and visit Settings > Privacy to review what we've collected, adjust notification preferences and manage your data sharing choices.

Live Chat

Our support team is available in-app during lobby hours. Ask about data requests, payment privacy or any policy questions and get answers in real time.

EDITORIAL CLARITY

How We Protect Your Trust

SSL Encryption

Every transaction between your device and our servers uses 256-bit SSL encryption. Your payment details and login credentials are never...

Annual Audits

We commission independent security audits each year to verify our data handling meets international standards. Results are available to account...

No Data Selling

We never sell your personal information to advertisers, brokers or other platforms. Your account data stays within dian4d unless you...

Breach Response

If we detect unauthorized access to your account, we notify you immediately and freeze your balance until you confirm your...

GDPR Compliant

Even though dian4d operates in Indonesia, we follow GDPR principles for all users. You can request your data in portable...

Transparent Logging

We keep detailed logs of who accessed your account and when. You can review this history in your account dashboard...

How Our Policy Stands Up

Data Minimalism
We ask for only what we need to verify your identity and process payments. No unnecessary fields, no hidden data collection, no surprise requests.
Payment Isolation
Your DANA, OVO, GoPay and QRIS details are stored in a separate vault from your game account. Even if one system is compromised, the other stays protected.
Retention Limits
We delete inactive account data after 24 months unless you request otherwise. Closed accounts are purged within 30 days of your final withdrawal.
Third-Party Vetting
Any vendor we share data with (payment processors, hosting providers) signs a strict data-protection agreement. We audit them annually for compliance.
User Rights
You can access, correct, download or delete your data anytime through your account settings. No forms, no delays, no fees — just direct control.
Policy Updates
If we change this policy, we notify you 30 days in advance via email and in-app banner. You can review the changes before they take effect.
Dispute Resolution
If you believe we've mishandled your data, you can file a complaint with our privacy officer or escalate to local authorities in supported regions.
PLATFORM SNAPSHOT

What Defines Our Privacy Approach

01
Account Verification We verify your identity once during signup using your phone number and email. After that, we only ask for re-verification if you change your payment method or request a large withdrawal.
02
Session Security Your login session expires after 30 minutes of inactivity on mobile and 60 minutes on desktop. You can manually log out anytime to end your session immediately.
03
Two-Factor Options Enable two-factor authentication in your account settings to add an extra layer of security. We support SMS codes and authenticator apps for your choice.
04
Withdrawal Holds Large withdrawals (above Rp 10 million) trigger a 24-hour hold while we verify the request matches your account history. This protects you from unauthorized transfers.
05
Device Tracking We log every device that accesses your account. If you see an unfamiliar device in your Security dashboard, you can revoke its access instantly.
06
Cookie Control You can disable non-essential cookies in your browser settings. We'll still remember your language and theme preferences, but won't track your behavior across other sites.

Privacy Questions Answered

We delete your personal information within 30 days of your final withdrawal. Game history and transaction records are archived separately for tax compliance and kept for seven years, then purged. You can request early deletion anytime.

Yes. Log into your account, go to Settings > Privacy > Download My Data and we'll email you a complete file within 24 hours. It includes your profile, transactions, login history and any notes our support team added.

We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions. We never sell your data to advertisers, analytics firms or third-party marketers. All partners sign strict confidentiality agreements.

We notify you immediately if we detect a breach affecting your account. We freeze your balance, cover any fraudulent withdrawals and help you reset your password. We also file a report with local authorities in supported regions.

Yes. You can disable non-essential cookies in your browser settings or through our Privacy Center. We'll still use essential cookies to keep you logged in and remember your language, but won't track your behavior across other websites.

Email our privacy officer at [email protected] or use the in-app support chat. We respond within 24 hours. If you're unsatisfied, you can file a complaint with local data protection authorities in your region.